Returns
-Our online returns policy lasts 30 days. If you exceed this limit unfortunately we can’t offer you a refund or exchange.
-To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-Non-returnable items: Gift cards & Earrings
Refunds
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this can take up to 30 days to show in your account.
Late or missing refunds
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at hello@peekboutique.co.uk.
Exchanges
-If you need to exchange an item, package and send it back to us accompanied with the completed returns form requesting your exchange. Please send back to:
Peek Boutique, 16 Station Parade, Virginia Water, GU25 4AE, ENGLAND
Shipping
To return your product, you should mail your product to:
Peek Boutique, 16 Station Parade, Virginia Water, GU25 4AE, ENGLAND
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.
